This is what cracks me up about service in Belgium...

After some more work in my old apartment (doing all the finishing touches), I met with Lamia at Le Pain Quotidien in Wemmel for a quick bite.
Coming to the end of my dish, I discovered a little piece of plastic film in my food. Hum, I wasn't sure what to do, because this wasn't a big deal. But we decided we should let them know at least.

So I tell the girl, she takes my plate to the kitchen and comes back with it, confirming what I already had assumed: the plastic was part of the wrapping for the ham on my sandwich.

Kindly enough, she offered both Lamia and me a dessert or drink as apology. Lamia went for a hot chocolate and I for a Cappuccino.

So far, so good.

I got my cup and what did I find?
Yellow fibers of some sort inside the cup and more stains on the outside. The same on the spoon. This means worst case that the dishes have not been washed, best case the dishwasher didn't work properly.
While I didn't mind so much about the plastic film, this was really disgusting! So I beckon the girl to our table, thank her for the coffee but point out the stains and food residues.

And what does she do?
Apologize?
Making an excuse with a smile?

No, that would be obviously too appropriate. She takes the cup away with an annoyed "Okay!" and dishes out a new one without any further comment, making me feel like a bloody beggar or someone who is trying to take advantage.

Unbelievable!
Does she think it is normal to have dirty dishes?

Given that they only make it worse when they adress a complaint, next time I'll just ask for a verbal apology!